After Care

After Care Program

Building your home is a significant journey, and at AUSMAR, we believe our commitment to you extends far beyond the construction phase. Our dedicated After Care program is designed to provide you with ongoing support and peace of mind as you settle into your new home.

We understand that questions or concerns may arise even after the construction is complete. That's why our experienced team is here to assist you with any post-construction needs, ensuring a smooth and enjoyable transition into your new AUSMAR home.

To help you find the information you need quickly, we've divided this page into sections specifically tailored to:

NEW HOME OWNERS

HOME OWNERS

PROPERTY MANAGERS

DOCUMENT RECOVERY

Within the 12-Month Defect Liability Period

This period covers the first 12 calendar months from the date of practical completion of your home. We understand that this time allows your home to settle through all weather conditions, and some minor, non-structural issues may arise.

We will contact you near the 12-month mark to schedule an onsite inspection.
For minor, non-structural issues, we kindly request you wait until this 12-month inspection, unless the issue is significantly affecting your daily life.
This approach helps us address all minor issues efficiently during a single visit.

What's Covered? This period covers defects in workmanship and materials.

What's Not Covered? Normal wear and tear, damage caused by the homeowner, or issues arising from lack of maintenance are not covered.

Further Information: You can find more details about the 12-month defect liability period on the Queensland Building and Construction Commission (QBCC) website https://www.qbcc.qld.gov.au/your-property/queensland-home-warranty-scheme and in your contract documents.

Log an Issue: To report an issue within your 12-month defect liability period, please use the form below:

Outside Of 12 Months And Within The 6.5-Year Structural Warranty Period

After the initial 12 months, your home is covered by a 6.5-year structural warranty. This warranty covers significant defects in the structure of your home.

What is a "Structural Defect"? A structural defect is a problem that affects the load-bearing elements of your home, such as the foundations, walls, roof, or frame, and makes the home unsafe or uninhabitable.

Further Information: For more information on structural warranties, please visit the QBCC website: https://www.qbcc.qld.gov.au/your-property/queensland-home-warranty-scheme

Log a Structural Issue: To report a potential structural issue, please use the form below:

Property Managers

Our Process

We work closely with property managers to ensure timely and efficient resolution of any issues.

Before Contacting Us: To expedite the process, please visit the property and gather the following information before contacting us:

Detailed description of the issue
Photos or videos of the issue
Tenant contact information

Log an Issue: To report an issue, please use the form below with the required information:

After Care Program

Within the 12-Month Defect Liability Period

Outside Of 12 Months And Within The 6.5-Year Structural Warranty Period

Our Process

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