We would like to extend a massive thank you to the team at Ausmar, specifically Rusty, Mandy, Sandi, Clinton and Tom, for your wonderful work building our new home.
As first home buyers, we were in definite need of some guidance as we embarked down the daunting – yet exciting – path of building our first home. The team at Ausmar were phenomenal to deal with from start to finish.
We had a vision in mind for our home, but we also had a budget to stick to. The team at Ausmar were very understanding of this. They helped us create our dream first home by including the special touches and flourishes that mattered most to us, while offering cost-efficient solutions and suggestions elsewhere, in order to accommodate our wish list within budget.
The estimating process was extremely transparent and responsive up-front, meaning we were able to consider various options in real-time while planning the design with Rusty. Our first pass at the design even came in under budget, so we were able to double back and add in a few of the extra features we had passed on the first time around.
From helping us choose the right block of land, to selecting our design and offering helpful advice on finishes, colours, material combinations and inclusions, the entire process was seamless, easy to understand and highly professional. The colour selection meeting in the Atelier Design Centre was a truly inspiring highlight.
We have been in our home for approximately two months now and we couldn’t be happier. The quality of the workmanship is outstanding and the build was completed on time – a huge achievement considering how close the handover date was to the Christmas rush.
Thank you so much to the entire team. We now consider ourselves non-official brand advocates for Ausmar and will certainly be recommending them to our friends, family and anyone we meet who is looking to build a new home.
All in all, we love our new home and we are so happy we chose Ausmar!
Thanks for everything,
Lucas and Gemma Wicham
This was our first experience building our home, and we built with Ausmar Custom on our rural block. From our first meeting with Marc through to completion, the process has been very smooth. We found that Marc continued to make himself available throughout the process, even after it had been handed over to the site supervisor at the beginning of construction. This was greatly appreciated at times throughout.
Scotty’s design was excellent from the start with only minor changes required – he listened to what we wanted and created a house that is really practical for a young family. The design makes the most of the best parts of our block yet still within our budget.
We are really happy with the final product – the tiling, painting, joinery are all excellent levels of finish. Considering our budget, we feel that we certainly got value for money and a home that feels high end.
A very special mention to Ben, our site supervisor who was excellent. He assisted with minor changes we made and provided practical advice when needed. He had to work around tricky access at times and overall we were really happy with his project management. Having Ben as main point of contact for the physical build was an advantage for us and we feel he is an asset to Ausmar.
The defects process to date has been simple. We have only had very minor issues but everything has been rectified in a timely manner.
We will be happy to recommend Ausmar to others in future and in fact have already done so.
The only area we could see for possible improvement would be communication – we sometimes felt we had to chase for an update. Perhaps a regular weekly phone catch up might have put our minds at ease a little on where everything was up to.
Considering all the horror stories you hear about building homes, we can honestly say ours was the opposite – a stress free, easy process from start to finish.
Hugh & Louisa
Thank you to all the staff at Ausmar who helped make my building process very quick, easy and pain-free.
The online portal [ My Build Diary ] was a new feature that had just been rolled out and It was definitely a major bonus to be able to log on with my personal credentials and see constant updates, photos, information, and all of my forms uploaded into the one spot. I would certainly recommend Ausmar to others who are searching for a great builder to complete their home.
We have recently completed constructing our first home in Bright Water with Ausmar Homes after waiting for a few months and we have been very pleased with team members who guided/helped us with whole process. We’d like to express our appreciation to Rod Kennerson, Jacqui and Clinton Williams for their kind advice/assistance before and during the construction.
From the very beginning when we first met Rod at Birtinya’s display home, he is friendly and professional, spent a huge amount of time with us to give advice on where the rooms, kitchen and lounge should be, based on block size and direction. Throughout the entire build we were kept informed and we met with Clinton, site supervisor and he is very helpful and responsive. He willingly assisted with our request for small changes in the design. Rod and Clinton are second to none when it comes to sale consultant and site building supervisor. Communication with office members is excellent and every question we had was answered directly and in plain black and white.
Ausmar Homes is really a custom builder and reflects exactly with its motto– “Honesty, Integrity, Transparency”. The level of service and the quality finish to the home was excellent. We are now living in the house with full of what we dreamt for.
Thanks Ausmar Homes and Josh, you have excellent team members.
Words can not express how incredibly over the moon I am to have just moved in to my new Ausmar home. This was my first build (and home) and I feel nothing short of blessed to have been lucky enough to have built with these guys. The whole process was enjoyable and seemlessly easy. I can honestly say the whole team feel like dear friends now and I can not express my gratitude enough to them all, especially Clinton, Andrew and Renae. 5 stars just doesn’t seem enough!!
Thank you, thank you, thank you!
I had been saving for a long time to be able to afford to build my first home and I considered my choice of builder to be very important.. After discussions with many sales people at the Aura display village I was sold by Rusty’s knack for attention to detail and options to modify the home build.
Other builders in the display village were selling a package, not a home, Rusty’s architect design skills helped me to add extras such as natural lighting, stone bench tops, and an awesome outside deck.
The home was built with the highest quality of workmanship and my build price even came in under the original contract price.
Shane was great to deal with, especially my long list of variations I requested.
The finished home is a home that I am very proud of, thanks Ausmar.
We would like to thank Rod, Shane and the team at Ausmar for building our new home. After many trips through display villages around the area and not having much luck with finding a good quality builder who could give us straight answers we met Rod from Ausmar. Rod was up front, able to give us accurate figures and more importantly he was able to help us get a design that we were happy to go with. There was literally no change that was too hard and we didn’t cop the huge fees that most builders would charge for a small change. During the construction phase we had a great experience with Stuart and Shane. They were able to give us regular feedback on the progress and more importantly they delivered the completed house ahead of schedule!
We would definitely recommend them to friends or family and if we were to build again down the track they would be on top of our list of people to contact.
We were very happy with our new Ausmar home – delivered on time, and on budget. The build quality was excellent and our site foreman (Russell) was and continues to be very helpful.
Cheryl & John
Deciding on a builder to build your very first home is not an easy decision. However, my husband and I felt secure in going with Ausmar right from the start due to their impeccable reputation, awards and transparency. Our first experience was with Rusty in the Ausmar display home in Bells Reach. He was very professional and walked us through what to expect. We were able to look at the plans and talk about how we could alter them to achieve what we wanted. Nothing was too much trouble for Rusty.
Our Client Liaison Manager was Mandy. She was very patient with us and was very happy to answer all our questions. She always came back to us quickly with our enquiries and was happy to accommodate our changes and endless questions. It is a daunting task when you have never built before, but Mandy made the process easy and as painless as possible. It was actually an enjoyable experience for us with Mandy at the helm.
Once building began we had Stuart as our Building Manager. Stuart had a great sense of humour and made sure that the build went to schedule. We are very happy with our beautiful new home and would not hesitate to recommend Ausmar to others planning to build their first home.
James and Ilsa
We have just completed building our first home with Ausmar and we have been incredibly happy with the whole experience. From the very beginning when we first visited the Bell’s Reach display home we felt like we were working with friends. The level of service and the quality finish to the home was excellent, however what impressed us the most was the level of honesty, transparency and a commitment to achieve the best possible result throughout the entire build phase.
Ausmar truly is, that little bit better…
Damian & Ursula
Mark and myself would love to give feedback for future customers regarding our build.
This is my first home, and we chose to build. We saw multiple builders, had multiple plans, prices and promises. When we went, and saw Rusty, there was an instant rapport with him. As this was very unnerving for both of us, this was very important. We did not just want to be a number, i especially wanted a relationship with everyone who was going to be involved. Rusty dumbed it all down for me to be able to understand, and if i had a query he could not answer straight away, he would get back to me by COB the same day.
The initial contact with our absolutely fantastic client liaison officer was an experience i will never forget (you are awesome Mandy!!). Also the contact with our site supervisor was easy, and Stuart dumbed it down for me as well so i could understand. Also, Stuart answered all my queries and ensured that the contractors did the correct things, ahead of schedule. Sandi my colour consultant was invaluable, and brought my vision to life, in my opinion, quite tastefully. I also enjoyed the handover with Sandi so we could walk through and see the vision i had come to life.
The build was completed 4 weeks ahead of schedule (yaay!!), and i cannot be happier with my home.
Again thankyou Ausmar.
This email is to let you know how happy Steve and I are with the progression of our new property at Caloundra West.
We have found Ausmar Group to be fantastic – both Andrew and Shane have been great with their communication with us regarding the progress of the house and have been very helpful (and patient) with our questions.
We had the opportunity to take a drive up to the property the other weekend and are amazed at how quickly the house has come along. We actually got to chat to one of the tradesmen working at the time and he advised us that we were fortunate to have Stuart as our building supervisor as his organisation and scheduling of works were the main reason behind the smooth progress of the house.
We are very impressed with the whole project and will be happy to recommend Ausmar Group to our family and friends.
The search for our new home began with exploring display homes. We knew our hunt was over when we walked into the Bellevue as it ticked so many boxes for us: natural light and air flow, practical use of space, classy yet not ostentatious.
We knew we had found our builder after a chat with Rusty. His sound advice, practical guidance and patience were impressive as we tweaked and twisted our plan.
Naturally, we did our research (online and word of mouth) and were impressed with Ausmar’s impeccable reputation and the value for dollar of the inclusions.
The “build journey” was an enjoyable experience (contrary to popular opinion) as we were welcomed into the Ausmar family. We found the Ausmar team to be available, approachable and most importantly authentic ……and so very patient (you’re a treasure Mandy)
Ausmar did not just build a house for us. Rather, they guided and facilitated as we created our new home and never did we doubt their commitment to fulfilling our dreams and meeting our expectations.
Our only regret – we didn’t get to use the Atelier. Maybe we will build again??
Thank you Ausmar ….we love it!
Di & Greg
To the Ausmar Team,
Last week we received the keys to our new investment home. As this is the first home we’ve had built, it took us a while to get our heads around what we wanted. However, once the decision was made, we were amazed at how smoothly the whole process was and we’re thrilled with the end result. From start to finish we found all the staff to be friendly, helpful and very efficient. Special thanks to Rod, Kate and Russell for being so patient and answering our many questions.
We would not hesitate to build with Ausmar again and will certainly be happy to recommend you to anyone else looking to build.
Mark and Caroline
Just a quick note to let you know that I have been settled in my new home for two months now and the house is absolutely beautiful, sleek and shiny!
A special thank you to Kate for her ongoing assistance and particularly for following through on my variation requests. The communication was excellent and speedy at all times. For this reason alone, I would recommend Ausmar highly to my friends and work colleagues. Thanks also to Clinton for constantly monitoring and ensuring that the build was on time and that all variations were actioned. I am particularly grateful to them both. The building process certainly was stress-free and on budget.
We have moved into our newly built Ausmar home in the last month, what can I say to you other than thank you for the fantastic home you have built us.
In the past we have built previously with other big name project builders and were happy with their quality until we experienced building with Ausmar. This is our fourth home we have built and this is to be our last ( time will tell only ). Not only are we happy with the final product it all started with Rusty your Sales Consultant, he made us feel welcome asked us questions and then went about modifying one of your standard homes to suit our needs, always a gamble when you don’t see the product until it’s finished unlike just going with a standard display home.
Rusty knew what we wanted to achieve and did it perfectly, hats off to him I get the opinion he has been doing this for a long time and has that creative flair. Next came the colour selections what a breeze there also Sandy really knows her stuff also and with her suggestions another 10 out of 10.
Then our dealings moved along to Shane who helped us through the paperwork shuffling variations and contract amendments another true professional in his field and I always felt like I was dealing with a mate.
Speaking of mate’s our supervisor Stuart now here’s a guy who knows his job has a great bunch of subbies working with him which we had the pleasure of meeting many of the trades because Stuart kept us involved and informed the whole way through. I think a lot of thanks should go to the quality of the trade’s and the co-ordination and Quality Control by Stuart.
I couldn’t wait for it to be finished so I could share a beer and a lunch with a bloke who has become what I call a mate, how many people can say that about a building supervisor.
And all of this and we still had our house handed over earlier than the contracted date.
To conclude we have just gone through some terrible weather heavy rains cyclonic winds and not a sign of a drop of water anywhere its that not positive what is.
Thank you to the whole team we love our house,
Les & Mal
We are writing to say thanks for building our new house at Cooroy. As we lived interstate we thought the challenge of building a house from so far away could prove to be a stressful experience. However our choice of Sunshine Coast builder – Ausmar – has proven to be a good one.
“We were born to be Builders” captures the whole service that you provide and we have found the promises on the website “to make the exciting journey as stress free as possible” are not just empty words.
Our first contact was Tony who assisted us with planning and designing our home; no question or change was too difficult for him to deal with. The personal touches that we required to make not just a house, but a home were incorporated into the design. The creative features that were included in the design have made our home special to us, and importantly were made to fit within budget.
The build went relatively smoothly and the few hiccoughs that were encountered were resolved immediately with minimum fuss. Our building supervisor Brad kept us informed of the progress and contacted us if he required further information. He was always able to answer our questions, provided advice when sought and offered options when we sought to make changes/additions.The build kept to schedule, which allowed us to plan the sale of our house and organise our interstate move.
We always found Ausmar staff courteous and professional and when asked always provided helpful information in a timely manner. The team of ‘behind the scenes’ specialists and trades, who designed and built our house appear to be at top of their field; the finished product is a testament to their skills.
The after sales care service is now rounding off the whole ‘building package’ that you provide and clearly cements Ausmar’s commitment to provide a homeenvironment that is exceeding our expectations.
Anyone wanting a quality home, built on time, within budget and with little stress should definitely call Ausmar.
Please pass on our thanks to the whole team.
David & Annette Shipley
Over the past year I have been a client of Murray Yensch. During this time Murray has always performed above and beyond what I imagine to be an acceptable level of service.
My husband and I have had an interest in 5 separate parcels of land – each of which Murray has viewed, taken levels on, and has drawn custom design plans to best suit our needs while considering the qualities of the particular block. We have quite strong views of what we want in a new home. Each design we have been presented with has been of an exceptional standard and has more than adequately addressed our very specific desires.
Murray has clearly gone to great lengths to satisfy our wishes for what we want in a new home. As we are openly fussy, it has never been a problem for Murray to make alterations to the drawings, whilst always remaining very tolerant, and time after time, displaying a ‘can do’ attitude. As we have been interested in a number of blocks (and accompanying plans), changes have always been attended to as expeditiously as possible. During these times of change we have constantly been kept up to date with phone calls and e-mails. We once viewed a display home by someone other than Ausmar Homes. My husband and I absolutely fell in love with the plan, and as a result, were going to go with that builder. Very quickly it was made apparent to us that ‘they’ just wanted to get a house constructed ASAP with little regard to anything else. It did not take long for us to return to Murray where we knew he had our best interests at heart.
Murray is extremely easy to deal with and his knowledge and advice has helped us tremendously. He is able to justify his own views and opinions, and has always provided prompt service maintaining a keen eye for detail. I feel Murray is a credit to the business and I am confident that any other client would share my view. He seems to take pleasure in going the extra mile.
It was with a certain amount of apprehension that we entered into a contract for a significant amount of money, with some one relatively unknown, and so far away, to translate lines on a plan and words in a specification in to what we hoped would be a beautiful building. So it was when we chose Ausmar Homes to build our house at Noosa Springs when we live in Adelaide.
It quickly became evident that we were dealing with capable, experienced, and caring people who were not out to get the last cent out of the transaction.
During the construction, as one would expect, there were situations where differences of opinion arose as to the interpretation of the documents and sometimes we changed our minds. We were treated patiently, fairly and with respect and never made to feel a nuisance.
The building process was an enjoyable experience resulting in a product that Ausmar’s staff, their carefully selected suppliers, trades people and we the owners can take pride in.
Well done to the Ausmar Team. Many thanks for the professional way in which you built the home which we will enjoy for years to come.
With very best wishes. Your sincerely
Bob & Jayne Cruse
As a testimonial, may I say that in all my dealings with Ausmar when building this investment house, from the first meeting with Marc, throughout the project managed by Brad, and to the last one with Sandi, there have been very high levels of professionalism. Every request and amendment I have made has been treated courteously and with respect. Even the tradesmen I have met on site accidentally were polite and considerate. Ausmar comes very highly recommended in my book. I was only able to attend to this building project remotely for the most part, and in my absence the work was completed to a very high standard. Ausmar has more than exceeded my expectations.
I have heard horror stories about building, but I can honestly say that building with Ausmar was almost totally stress-free.
We own a very nicely situated, 700m2 block at Brightwater Estate on the Sunshine Coast. We wanted to build a suitable home to suit the block, as there is nothing worse for resale value and capital growth than having a good block with an unsuitable house. After a lengthy process of choosing a builder for our home (we probably visited every single display village in South East Qld… even went to the Gold Coast), we finally decided to build our home with Ausmar.
Dave, my husband, is extremely fussy (as I am sure Ausmar found out pretty quickly). We went back to the original display house at Sippy Downs at least ten times, while Dave discussed to me, various incomprehensible technical issues, different options etc. I got really sick of watching parts of Ice Age 3 (which was looping the lounge room).
Finally, we decided to go ahead with Ausmar, and we signed the papers, and I organised the bank loan (may I give a plug to the ANZ, who also were extremely helpful). We couln’t wait for building to begin… however, the weather was against us, it seemed to rain every day for months (it didn’t help that most of Qld was having floods at the time). At least we could see that although our block was pure clay, and a muddy quagmire, that we didn’t have any problems with flooding from nearby Mooloolah River! However, despite the terrible weather, Ausmar fiished the house *before* the estimate completion date!
At all times, communication with Ausmar was excellent. Further, and to me, of the most important factors, and a major part of our deciding to spend more than $300K building our ‘dream home’, was Ausmar’s flexibility. Some high points working with Ausmar were: their flexibility in allowing us to change their display house (including using some of our contractors for the driveways); no hidden add-on’s, excellent communication; they are a local company with local contractors. Ausmar were at all times, professional, helpful, friendly, local and above all, GOOD VALUE!
The finished house constantly received compliments, even from total strangers passing by. Everyone says, ‘what a beautiful home, who was your builder?’ The home is professionally and excellent finished, as are the quality of fittings.
Please do not hesitate to contact us should you be (seriously) considering building with Ausmar. I will attache photographs of the house to this letter, so you can see the final home!
Heather Shearer and Dave Turner
I am writing to you as my house was built by you at the end of 2009, much to my expectations. During the time of construction, I felt very fortunate to have you as my builder as every query I had or reassurance I needed was always met with a friendly service team who made sure that I was well aware of all the steps that were going on and show me evidence whenever I needed.
Your help far exceeded my expectations and I am grateful for the service you provided to me.
The end result was stunning and my only regret is that I didn’t buy more land at the Sunshine Coast for you to construct another property for me!
If ever in the future I wish to build again, I will have no hesitations in dealing with Ausmar Homes again. The professionalism and guidance shown with the end result really made me glad to invest my savings to you!
Thank you once again and hopefully there will be other opportunities in the near future to ask for your services again!
We congratulate you and your team on taking out the award for ‘Lifestyle Housing for Seniors’, by entering the Noosa Domain Village Stage 1 project, at the recent awards ceremony.
Country Club Villages are extremely pleased with the professionalism, skill and conduct of Ausmar Homes during this large scale development, resulting in an end product that we can all be proud of.
Your ability to understand and deliver the project to the high expectations Country Club Villages has come to expect was commendable. From the professional assistance at head office and administration, through to the delivery of the project on site by your site supervisor.
Country Club Villages prides itself as one of the leaders in the Retirement Village industry as providing a high quality product and lifestyle for our residents. Your craftsmanship and attitude has helped with achieving this at our new and exciting Retirement Village in Noosa.
Stewart Gull (Director Country Club Villages)
Just following up your request for feedback on your build of our new home. In a nut shell very satisfied, but it was a long process with 7 months of wet to deal with. We found from the very beginning, your team to be very flexible and professional, with Marc Wood helping us through the early stages,and your design team only too happy to change things to suit our needs. After 7 years of modifying our last home, we had some knowledge of the trade work required, and being on site allowed us to keep an eye out, maybe a bit of a bugger to some tradies, but we always communicated through your main man foreman Clinton. He was at all times very patient, flexible and Professional, he followed up everything, in a most polite manner, even to a door handle not locking after sign-off.
Tarnya has had some concerns with the finishing off, eg painting. The house was sprayed internally, I felt for the painter, it was a big job. Its hard to tell how it will hold up, time will tell. When the sales guys came through at the very end they agreed, things needed to be finished off and Clinton bought the painter back.
As it stands now there is still a few finishing bits to follow up, and some bathroom fittings (shower rose, toilet roll holder) are loose, I have made a list to give to your maintenance team.
The internal polished concrete slab came up a real treat, it makes the home. There is some cracking in the external alfresco slab area, but it only appears minor. We trick the house up with Stone Pillars / walls and we have finally finished the external landscaping. I mentioned to Marc Wood in passing a few weeks ago, if you want some photos for the Ausmar files just let us know.
Living in our new home is more like a resort and we have no hesitation recommending Ausmar Homes in building a quality home at a reasonable price with great flexibility.
John & Tarnya Adams